FAQs

Q1: How can I choose the most suitable 1000w fiber laser cutting machine?
A: In order to recommend you the most suitable 1000w fiber laser cutting machine model, please let us know the following details:
1.What is your material?
2.The size of material?
3.The thickness of material?

Q2: This is the first time I use this kind of 1000w fiber laser cutting machine, is it easy to operate?
A: A manual is already included in our product packaging,we also provide 24/7 telephone support to our customers and offer a life time warranty. we have free installation for optical fiber laser machine in addition to the operating instructions door-to-door free installation services we also provide professional engineers, to provide you for free door-to-door training instruction, so please be assured use;


Q3: I know nothing about this machine, what type of machine should I choose?

A:We will help you choose the suitable machine and share you the solution; you can share us what material will you cut, the material thickness and working size.

Q4: When I got this machine, but I don’t know how to use it. What should I do?
A:We will send English manual and Operation Video and for the machine. Our engineer will do training online. If needed, we can send our engineer to your site for training or you can send the operator to our factory for training.

Q5: May we know the speed of your Fiber Laser Cutting Machine as per on our demand basis?
A:We use Japan Servo motor and driver with big strength, so the max moving speed can reach 120m/min, max cutting speed can reach 40m/min. And the speed can reach 1.5-2m/min if you cut 4.5-5mm stainless steel.

Q6: If some problems happen to this machine, what should I do?
A:We provide two years machine warranty. During the two-year warranty, in case any problem for the machine, we will provide the parts free of charge (except for artificial damage). After the warranty, we still provide whole lifetime service. So any doubts, just let us know, we will give you solutions.

Q7: About accuracy, we have observed that after some time "Machine accuracy can increase gradually" and after long time, the difference reach to its maximum level. How about your machine?
A:The frame of the machine is annealed, it can support shock resistance(the machine will deform if without annealing ). So the accuracy of the machine can keep its original accuracy for 4-5years. The weight of the machine can reach 4.5t-5.0t. It also can let the machine have higher accuracy and higher stability.

Q8: What’s package, will it protect the products?
A: Nude Packing for big parts after plastic film covering. The small parts packed into wooden cases which is suitable for seaworthy transportation.

Q9: How is the shipping method?
A: As per your actual address, we can effect shipment by sea, by air, by truck or railway. Also we can send the machine to your worksite as per your requirement .